Job Description

Transaction Coordinator I

At Auction.com, we're transforming real estate. As the nation's leading online platform for buying and selling residential bank-owned and foreclosure properties, we connect buyers, sellers, and investors with innovative technology. With over $70 billion in assets, our success is driven by a culture of innovation, collaboration, and impact. We go beyond the bid—empowering our people to thrive and shape the future of the industry.

The Transaction Coordinator I supports all aspects of the contracting and closing process from winning bid to funded transaction. This role is responsible for document review and approval, closing company assignment, title document collection, data management, and communication with buyers, agents, lenders, closing offices, and third-party vendors to ensure timely and accurate transaction completion.

This position also serves as a primary point of contact throughout the transaction lifecycle and requires a high volume of inbound and outbound phone calls and email communications. The Transaction Coordinator is responsible for addressing customer questions and concerns, providing transaction updates, coordinating activities among multiple parties, and ensuring a positive customer experience while meeting established service level expectations and performance metrics.

Responsibilities/Duties

All areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be other related duties as assigned.

• Handle a high volume of inbound and outbound phone calls and email communications related to active real estate transactions.
• Serve as a primary point of contact for buyers, agents, lenders, closing companies, and third-party vendors throughout the transaction process.
• Address customer inquiries, concerns, and escalations professionally, accurately, and in a timely manner.
• Coordinate transaction activities and facilitate communication among all parties to ensure deadlines and closing requirements are met.
• Respond to email and phone messages within 24 hours.
• Review and complete daily review of assigned transaction pipeline.
• Complete assigned offers within established KPI and service level expectations.
• Audit buyer-executed Purchase and Sale Agreements, Earnest Money Deposits, Proof of Funds, and Entity Documents, when applicable.
• Partner with the Accounting team to resolve funding variances and ensure proper application of funds received on active offers.
• Review transaction documentation for completeness, accuracy, and compliance with company requirements.
• Follow established online contract process workflows and procedures.
• Maintain open communication with team members and leadership regarding pipeline status, transaction issues, and customer concerns.
• Support timely collection of required title documents, closing information, and transaction deliverables.
• All other duties as assigned.

The good faith salary range for this role at the time of posting and hire is $25-$28 per hour. Actual compensation offered will be determined based on a number of factors, including but not limited to a candidate's qualifications, skills, competencies, experience, and geographic location.

In addition to base salary, this position is eligible for an annual performance bonus.

Auction.com also offers a comprehensive benefits package for eligible employees, including (but not limited to):

• Medical, dental, and vision insurance.
• Auction.com contributes an amount equal to 25% of your eligible contributions in our 401k plan.
• Paid Time Off (PTO), including 12 paid holidays.

The availability and value of benefits may vary and are subject to the terms and conditions of the applicable plan documents.

The Company reserves the right to modify compensation and benefits programs at any time, consistent with applicable law.

Auction.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected by applicable law.

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