Jira Administrator Location: Baton Rouge, Louisiana – Remote Duration: 4 years 15 hours a week part time The scope of the proposed services will include the following: Part time support with an estimated average of fifteen (15) hours per week. Respond to State communication, initiated by the State during the State’s core hours as stated in the Period of Performance section, within 1 hour of communication being sent for communication clearly marked as “critical” or “emergency” and within 2 hours of communication being sent for all other communication. Assist with emergencies and critical deadlines on State holidays, weekends, and hours outside of the State’s core business hours. Provides maintenance, support, troubleshooting, and updating/upgrading of Jira Oversee the administration, configuration and support of Jira, external application integrations (ex: GitHub and Bamboo), and Atlassian Marketplace 3rd party applications Identify, respond, research and resolve program, data, or system software problems in consultation with other employees and/or users. Provide technical knowledge transfer, training, documentation, mentorship and guidance to State personnel for requested work. Assist State personnel and/or other outside resources with upgrades of the Jira environment as necessary. Mandatory Skills: Experience performing upgrade of multi-node data center instance (9.x version minimum) Experience updating Jira application configuration files (e.g., setenv.sh, server.xml, web.xml, application-properties, dbconfiguration, etc.) Experience creating and updating Bash scripts Experience maintaining CRON table entries Experience creating and updating Groovy scripts Experience using RHEL command line Experience monitoring and troubleshooting issues with clustered nodes, submitting and working with Atlassian support as necessary Experience with TSQL and creation/alteration of SQLServer database objects (e.g., stored procedures, views, tables, etc.) Experience performing Jira project configuration including customized workflow post-functions, custom listeners, custom events, and complex work item security schemes Experience constructing JQL including advanced functions Desired Skills: Certification as Jira Administrator Set up and use of Jira API's Configuration of external application integrations (ex: GitHub and Bamboo) and Atlassian Marketplace 3rd party applications AD/LDAP connection and configuration HTML/Javascript Structure Zephyr Squad and/or Zepyr Scale Basic understanding of load balancing and networking Information Resource Group
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